Depending upon how you play GameHouse Casino Plus or GameHouse Slots, coin and spin purchases are processed via one of the following:
Facebook if you're playing via Facebook on a computer
The iTunes App Store if you're playing the iOS mobile version on an iPhone or iPad
The Google Play Store if you're playing the Android mobile version on an Android device
Each of the above purchase platforms acts on our behalf in selling coin packages and spins, and they send us purchase details so we can credit the coins or spins to the player's account.
On rare occasion the details of a given purchase transaction do not reach us.
If you want the coins credited, please contact us via the 'Send Us a Request' link on the right side of this page and attach the email receipt that Facebook, the App Store or the Play Store sent you and we can credit the coins accordingly. If you prefer a refund of the purchase price, then please contact Support for Facebook, the App Store or the Play Store, as we do not have access to any of our players' payment details on those purchase platforms.